The settee arrangement in the lounge/dining area comprises a bed settee. The settee incorporates a metal framed style fold out bed which will accommodate at least one adult or two minors.

How many bathrooms does the villa have?
3 (see video tour). The Master and Second bedroom each has an en-suite bathroom with walk in sliding door shower cubicles. The third bedroom’s bathroom is across the corridor from the bedroom itself. This consists of a bath with a plumbed in shower head. A curtained arrangement maintains privacy. This bathroom has also its own toilet and wash basin.

How do I locate the villa?
See the Web Site’s ‘Home’ page link to ‘Location’.

I’ve never driven in the USA before can I be escorted to the villa?
Yes - if requested (please advise early).

The experience, especially for a first time US visitor can be quiet daunting.

You have possibly just flown for some 9 hours, tackled baggage retrieval, queued at immigration and eventually received your car hire papers from the rental kiosk.

Now you have to contend with finding your car, driving on the other side of the road with all the Orlando signs to attractions to distract you and then you still have to locate your villa.

In fairness, most holiday seekers cope well, but the Florida Management Company will, for a charge, meet you at the Airport and help you through what could be a worrying initial welcome to the States and their road system.

Although the Management Company cannot drive you, passengers or your vehicle, they will escort you to your villa and make sure you are settled in before they depart and leave you to enjoy your vacation.

How do I gain access to the villa?
Like most vacation rental properties, there is a ‘security lock box’ to the property which holds one key to gain access to the property.

Shortly before you depart on your vacation you will be informed, via e-mail or in another written format (never verbally) of the ‘lock box’ combination code.

For security purposes you will not receive more than one key. Accordingly, you can use the ‘lock box’ to hold the key should people of your party leave and enter the property at varying times.

The only person/s permitted to alter the ‘Key Lock Box’ code is the Management Company. The code of this box is not to be tampered with as it could result in a complete lock-out of the property.

What do I do if I lock myself out of the Villa?
Like the UK’s close and lock security type door systems, the possibility does exist that you could accidentally lock yourself out of the villa. Should this occur, you may call the Management
Company who will respond as quickly as possible to your dilemma.

Due to being called out, the Management Company will have to make a charge, so make sure the location of the key is known on all occasions. A solution to this possible problem would be to use the ‘lock-box’ to store the key when the villa is left vacant, but, keep the Management Company’s telephone number at hand – just in case.

Is there a safe available in the villa?
Yes. A safe is provided and may be used by persons renting the Villa but neither the owner nor the
Management Company takes any responsibility for the security of any items left within the property or in the safe. It is a facility provided for your usage should you wish to do so – but you do so at your own risk.

Has the villa sleeping arrangements for a small child/baby?
Yes. Both the Master and 2nd bedrooms have enough space to include Cot/Crib which is available on request. Please include you requirement when booking.

Does the villa have a telephone/internet facility?
Yes and No. There are two landline phones in the Villa providing free local calls only but will link to the Management Company for emergency purposes should the need arise. ‘Pre Paid’ phone cards are readily available from most supermarkets and can be used from within the villa.

The villa does not have internet facility.

When may I access the villa and have to depart?
The earliest you may access the Villa is 4pm local time on the first day of your booked vacation.

Departure is by 10am local on the last day. This is to allow time for the Management Company to clean and tidy the property before the next vacation seeker’s arrival.

Late departure will hinder the Management Company and new guests arriving.

Although not desired, if there are no new guests immediately planned to take up residency, you may speak the Management Company to see if a departure delay is possible.

The Management Company will advise on this aspect and as to whether an extra cost will be levied.

The Management Company’s decision will be final on this aspect.

Are linen and towels provided in the villa?
Yes. All bedroom, bathroom and kitchen linen and towels are provided. Please do not take such items as towels to Water Parks.

All such items are inventoried – losses will have replaced and accordingly paid for.

Are there laundry facilities available?
Yes – A washing machine and separate drier is provided, an iron and ironing board also.

Where are the closest shops?
Sandy Ridge is situated on the Osceola Polk Line Road (CR532).

Where the CR532 meets Interstate 4 (I4) is a complex called ‘Champions Gate’. Within this complex are various outlets including a Publix Supermarket.

Can I ask questions prior to or after booking?
Yes. Use the ‘Contact Us’ prompt on the home page to mail your questions.

After booking, what happens next?
Once the booking request form has been completed and sent, an automated e-mail will be generated to the owner requesting your provisional booking. At the same time, a second copy will be generated and e-mailed back to the sender.

Once received, the owner will classify your requested dates as a provisional booking and the ‘booking calendar’ will be adjusted to reflect this.

Immediately the requested deposit is received and has been cleared through the banking system, the ’Guest’ will receive confirmation of monies received and the booking calendar will again be adjusted to reflect a confirmed booking.

When must the final balance payable?
10 weeks prior to the first day of the booked Villa rental date. If the balance has not been received 12 weeks prior to your first day of vacation an e-mail/reminder will be sent to the ‘Guest’. This will allow time for your balance to be sent, received and processed by the banking system.

What/who is referred to as the ‘Guest’?
A person, who is a member of the vacation party, and is at least 21 years of age. This person is responsible for the booking of the villa, declaring the names of party members and takes overall responsibilities of the party’s behavior with respect to the rental and condition of the villa.

What is meant by the Deposit changing name to Security Fund?

The Security Fund is to encourage the villa being left in a good state/condition at the end of your vacation. Initially you are asked to pay £100 per week of your stay. This money is your deposit which confirms your booking.

Then you are requested to pay, 10 weeks prior to your initial 1st rental date the full payment of your vacation rental.

Accordingly – the owner now has your full rental costs for the complete rental period and your initial deposit. This initial deposit is now classified as your Security Fund, which is similar to what might be called ‘Key Money’ when renting a private residential flat.

So I will be receiving back the Security Deposit.

Yes – provided that there are no deficiencies, damage to the property and the villa is left in a reasonable condition, the ‘Guest’ will be posted/refunded all the Security Fund within 21 days of vacating the residence.

Who will decide the condition/status of the Villa on my vacating the property?

The Management Company.

On vacating the villa the Management Company will immediately clean and prepare the villa for future guests. At this time, they will assess the condition/status of the villa taking fair wear and tear factors into consideration. They will also take inventory and report their findings to the owner. Providing all Terms and Conditions are met, the Guest will be refunded the Security Fund.

Can I pay by Credit Card or Paypal

No. At the moment the owner is investigating various schemes of accepting payment, but initial findings have disclosed the requirement of transaction fees when using such facilities. These fees would have to be passed onto the ‘Guest’.

Further investigation into receiving payment/s convenient are being investigated e.g. internet banking.

What do I do should encounter any problems regarding the villa during my stay?

You will be given the telephone number of the Management Company who will address any problems/emergencies regarding the property with the utmost urgency.

My stay is for less than 5 days, can I clean the villa to save the cleaning charge?

No. The Management Company will still have to visit the villa to ascertain the property’s status and condition for future guest’s usage. The offer of free end of stay cleaning only becomes financially viable when guest stay for 4 consecutive nights or longer.

Who are the Management Company?

The Management Company is a dedicated professional team headed by a British couple who have their own Florida Villa rental company.

Why should I rent your Villa via you and not your Management Company?

You don’t. You may book your Florida vacation via my Management Company if you so wish. On request I will inform you who to contact.

So why rent via my site?

Simply - because I am the villa and Web Site owner.

The Management Company acts as my agents. When they receive a booking request, they receive a fee/commission for their managerial work.

Accordingly, if I accept and deal with the vacation request, costs are kept down and I can pass on this benefit to the client.

All the remaining benefits of having a Floridian based Management Company are still in place no matter which way you decide to book your vacation.

What if I have a medical emergency?

It is essential to hold valid medical insurance if you visit the USA as costs are extremely high. It is strongly advised that you and all your party take out adequate medical insurance prior to your departure to America and be sure you are fully aware as to what your insurance covers.

There is no State Medical Services in the United States and no reciprocal arrangement between the US and the UK. Fortunately I have not personally required the assistance of any Medical Services to-date, but I have been informed that any medical expense that you happen to incur must be initially paid for privately – most organisations will accept credit cards, then you reclaim from your insurers on your return to the UK.

Make sure you are aware of your insurance group/company policies, procedures and possible help lines.

Whilst in the villa, are my processions insured?

No – the villa is insured for short term rental (such as vacation seekers) but only the property itself and the property owner’s items are insured.

Accordingly you are strongly advised to make sure all your possessions brought with you are adequately insured against all eventualities.